Thank you for your interest in our website. Protecting your privacy is of utmost importance to us. Below, we would like to provide you with detailed information on how we use your data.
1. Access data and hosting
You can visit our website without submitting any information about yourself. On every visit to a website the web server automatically stores merely a so-called server log file, which for example contains the name of the requested file, your IP address, date and time accessed, the volume of data transmitted, your browser including version number, and the requesting provider (access data), and which documents the visit.
This access data is solely analysed for the purpose of ensuring an uninterrupted operation of the page as well as improving our product and service range. Pursuant to Article 6(1)(f) of the GDPR, this serves safeguarding our legitimate interests in optimal product display on our website, which prevails in the context of weighing interests. Any access data which does not cause an error on our server is erased, at the latest, seven days after the visit to the site ended. If your site views cause a malfunction on our server, the data is not erased until 3 months later, at the latest, for reasons of ensuring trouble-free operation.
Hosting services by a third-party provider
In line with processing on our behalf, a third-party provider renders services to us related to hosting and website display. This serves safeguarding our legitimate interests in optimal product display, which prevails in the context of weighing interests. All data collected as defined below and in line with the use of this website and in forms in the online shop intended for this purpose, is processed on these servers. Processing on other servers only takes place within the scope defined here.
This service provider is located in a country within the European Union or the European Economic Area.
2. Data collection and use for contract processing and opening customer accounts
We collect personal data whenever you voluntarily share it with us in the course of the order process, when contacting us (i.e. using the contact form or via email) or when you open a customer account. Mandatory fields are marked as such because in such cases, this data is required to process the contract or to process your message to us or for you to open a customer account, and without it you cannot complete the order and/or opening an account, or will not be able to contact us. The respective entry form shows which data is collected. We use the data you share with us to process the contract and your enquiries in accordance with Article 6(1)(b) of the GDPR. After your contract has been completely processed or your customer account has been closed, your data is restricted from further use and erased after the retention periods under tax and commercial law have expired, unless you have explicitly agreed to the further use of your data or we have reserved the right to further use your data in a way permissible by law and we have informed you of this herein. You can close your customer account at any time; this can either be done by sending a message to the point of contact stated below or by using the function provided for this purpose in the customer account.
3. Data transfer
If the term of payment for invoices has been exceeded, we transfer your personal data we collected as well as your contract data to our debt collection office, to safeguard our interests in accordance with article 6(1)(f) of the GDPR.
4. Postal advertising and your right to object
We further reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send interesting offers and information concerning our products by letter post. This serves protecting our legitimate interests in contacting our customers for advertising purposes, which prevail in the context of weighing interests pursuant to Article 6(1)(f) of the GDPR.
The advertising is sent by mail through a service provider within the context of processing on our behalf, for which we will transfer your data to this service provider.
You can object to the storage and usage of your data for these purposes at any time by messaging the contact person listed below.
5. Participating in contests
If you participate in one of our contests, we store your name, the email address, your address and, if applicable, your age for the purpose of holding the contest and sending the prizes. If you did not voluntarily consent to your data being used for marketing purposes, your data will be erased after the contest has ended however, at the latest 6 months after the end of the contest. If voluntary consent is given to use for marketing purposes, we store your data indefinitely to send you advertising via email or by post. You have the right to object to the use of your data for marketing purposes at any time. You further have the right to obtain information regarding the stored data, to have it rectified or erased at any time and free of charge.
6. Search function
When using the search function on our website, the search terms entered, the search settings, the time of the search, your anonymized IP address (shortened by the last two ranges eg 192.168.0.0) and the number of search results found are stored. This serves the internal analysis of the search terms and the search history to continue to improve our website.
7. Content from third-party providers
Some of our pages contain components that are provided by third-party providers. These providers store data, such as IP addresses, on their servers, and cookies from these providers may also be set on your computer. If you do not agree to this, you can refuse to allow the content from these providers to be embedded at any time. This content, such as videos, is only loaded when you click on the corresponding data protection information on the videos.
8. Contact options and your rights
Data subjects have the following rights:
pursuant to article 15 of the GDPR, the right to request access to information pertaining to your personal data processed by us to the extent defined therein;
pursuant to article 16 of the GDPR, the right to request the immediate rectification of inaccurate or incomplete personal data stored by us;
pursuant to article 17 of the GDPR, the right to request the erasure of your personal data stored by us, provided that further processing is not required
- to exercise the right of freedom of expression and information;
- to fulfil a legal obligation;
- for reasons of public interest or
- to assert, exercise or defend legal claims;
pursuant to article 18 of the GDPR, the right to request the restriction of processing your personal data, provided that
- you contest the accuracy of your data;
- the processing is illegal but you object to the erasure of the data;
- we no longer need the data but you require it to assert, exercise or defend legal claims, or
- you have objected to processing pursuant to article 21 of the GDPR;
pursuant to article 20 of the GDPR, the right to request your personal data provided to us be maintained in a structured, standard and machine readable format or transmitted to another controller;
pursuant to article 77 of the GDPR, the right to lodge a complaint with a supervisory authority. You can typically contact the supervisory authority of your normal place of residence or of our registered office for this purpose.
For questions concerning collection, processing or use of your personal data or for questions concerning information, rectification, blocking or erasure of data as well as withdrawing consent granted or objection to a specific use of data, please contact our company’s data protection officer
78224 Singen (Hohentwiel)
+49 (0)7731/832 700-33
In addition to internal privacy monitoring by the company data protection officer, the German Data Protection Act stipulates supervisory authorities to help you enforce your rights. Our company falls under the jurisdiction of the supervisory authority of the Federal State of Baden-Württemberg:
Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg
Postfach 10 29 32, 70025 Stuttgart
Königstraße 10a, 70173 Stuttgart
Phone: +49(0)711/61 55 41 – 0
Fax: +49(0)711/61 55 41 – 15
Pursuant to Article 4g(2) of the German Data Protection Act, the public record of processing activities must be appropriately made available to anyone upon request. If you would like us to grant you access to the public record of processing activities, please contact the data protection officer.
Right to object
Insofar as we process personal data as defined above to safeguard our prevailing legitimate interests in line with the weighing of interests, you can object to this processing with future effect. If processing is conducted for purposes of direct marketing, you can exercise this right at any time as described above. If processing is conducted for other purposes, you are only entitled to a right to object for reasons resulting from your particular situation.
After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling and legitimate reasons for this processing which override your interests, rights and freedoms, or if processing serves asserting, exercising or defending legal claims.
This does not apply if processing is conducted for purposes of direct marketing. We will then no longer process your personal data for this purpose.
The data generated by etracker is processed and stored by etracker on behalf of the provider of this website exclusively in Germany and is thus subject to strict German and European data protection laws and standards. etracker has been independently audited and certified in this regard and awarded the ePrivacyseal data protection seal of approval.
Data processing is carried out on the basis of the legal provisions of Art. 6 Para. 1 lit. f (legitimate interest) of the German Data Protection Regulation (DSGVO). Our concern in terms of the DSGVO (legitimate interest) is the optimization of our online offer and our web presence. Since the privacy of our visitors is important to us, the data that may allow a reference to an individual person, such as the IP address, login or device identifiers, are anonymized or pseudonymized as soon as possible. No other use, combination with other data or disclosure to third parties takes place.
You can object to the aforementioned data processing at any time by clicking on the slider. The objection has no adverse consequences. If no slider is displayed, the data collection is already prevented by other blocking measures.
You can find more information about data protection at etracker here.